01
Make sense of the paperwork
Get help organizing invoices, receipts and claim forms, with guidance on the documents your insurer needs.
Preparation with a clear purpose
TRAVEL INSURANCE CLAIMS SUPPORT
A clearer paththrough your claim.
From the first form to the next follow-up, Carewell helps you navigate the paperwork and conversations that come with an insurance claim.
Practical help. Clear next steps. A team you can turn to.
Less uncertainty.More understanding.
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A LITTLE MORE CLARITY
Your next step,
made simpler.
Documents, organized
Submission, supported
Follow-up, together
Document preparationClaim submission supportInsurer follow-upKorean-language guidance
WHAT CAREWELL DOES
You focus on yourself.
We help with the details.
An unfamiliar claims process can feel like a lot to manage. We help you understand what is needed and move through the next steps.
02
Take the next step with support
Receive assistance preparing and submitting your claim, including guidance when additional documents are requested.
Help from preparation to submission
03
Keep the conversation moving
Get help communicating with your insurer and following up on your claim. Korean-language guidance is available.
Support beyond the first form
Need a little more support?
Ask Carewell whether Carewell Plus is available for your situation. Appointment coordination and communication support depend on your package, location and case.
A SIMPLE WAY FORWARD
You don’t have to figure out every step alone.
Already enrolled? Complete the claim support form. We’ll help you understand what comes next.
- 01
Get in touch
Use the claim support form to share your insurance details, a brief reason for your hospital visit and the help you need.
- 02
Get your documents together
We guide you through the paperwork and information needed for your claim.
- 03
Follow through, together
We help with submission, insurer communication and requests for additional information.
Insurance coverage and claim payments are determined by your insurer under your policy. Carewell provides claims assistance.
FIND THE RIGHT SUPPORT
Plan ahead. Or ask for help today.
Your policy, eligibility and timing determine which Carewell service is available to you.
ONGOING SUPPORT
Carewell membership
Support for claims throughout your membership, with help available for more than one claim.
- Document and submission assistance
- Help with insurer follow-up
- Package options for different support needs
Share your insurance period and the number of people. Carewell will confirm the applicable package and fee.
ALREADY HAVE A CLAIM?
One-time claim assistance
If you are not enrolled, contact Carewell to ask about support for a specific claim. Availability, scope and the service fee are confirmed for your situation.
Already received a Carewell invitation?
Open the personal application link in your invitation email to review your package, price and deadline. If the link has expired or is missing, contact Carewell.
A FEW HELPFUL ANSWERS
Questions, made clearer.
Still have a question?
What does Carewell help with?
Carewell helps you navigate travel insurance claims, from preparing claim forms and supporting documents to following up with your insurer. When available, the team can also help coordinate requests for preauthorization or direct billing.
Is Carewell an insurance policy?
No. Carewell is a claims assistance service, not an insurance policy or an insurer. Your insurer assesses each claim and determines coverage and payment under your policy. Carewell cannot guarantee coverage, payment, approval, or direct billing.
How do I enroll?
Open the secure application link in your personal email invitation. Your invitation provides the applicable price, eligibility requirements, and enrollment deadline. To request an invitation or ask about enrollment, use the membership enquiry form on this website.
I am a member and need help with a claim. Where do I start?
Open the claim support form and provide your insurance details, a brief reason for your hospital visit and the help you need. The team can explain the next steps, help organize the required documents, and follow up with your insurer. This enquiry service is not an emergency service.
Can Carewell help with more than one claim?
Yes. Carewell can provide assistance repeatedly for claims during your membership. Each insurance claim remains subject to your policy terms and your insurer’s assessment. Review your personal invitation for the details of your membership.
What should I do in an emergency or if treatment needs preauthorization?
For a medical emergency, contact local emergency services. Follow your policy’s instructions for contacting your insurer’s assistance team and obtaining any required preauthorization. Carewell can help coordinate preauthorization or direct-billing requests when available, but only your insurer can confirm authorization and coverage.
LET’S TAKE THE NEXT STEP
A little help can make
a big difference.
Complete a membership or claim support form right here. Carewell will review your information and reply by email.